Nonviolent Confrontation Management Training

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Course Description:

This course gives the student verbal and nonverbal tools with which to handle confrontational exchanges with agitated people. Members of your staff who complete this course will possess an increased ability to de-escalate hostile confrontations when they are faced with them. This course will offer practical advice regarding environment, demeanor, attitude, speech and limitations to be considered when dealing with these types of situations. The student will also feel more self confident in handling such situations with the understanding of how they develop and how they can get out of control. They will also learn to prevent the incident from becoming personal and therefore more emotionally charged.

Course Covers:
  • Dynamics of the Confrontation
  • Underlying Factors
  • Detachment and Mitigation
  • Typical Progression of the Confrontation
  • Verbal De-escalation Techniques
  • Non-verbal De-escalation Techniques
  • Fear and Anxiety
  • Recovery Considerations


None required.

Learning Outcomes:

In successful completion of this course one can expect to better understand the dynamics of a confrontation, underlying factors and more while knowing how to use new tools like verbal de-escalation techniques.


Personalized certificate awarded upon successful completion of course and final test.

Who Should Take this Course:

Security Managers, Operational Managers, Public Relations Staff, Any staff who interacts with the public, Emergency Response Personnel, Human Resource Personnel, Customer Service Personnel, Teachers, Health Care Personnel, anyone involved in public service, and anyone committed to enhancing their professional skills in relation to ASIS, HRCI and SHRM.

Course Preview:
US Content

The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit.

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Price: $95.94 USD

Group Price: Contact for Rates

Course Length: 01:52:22

Course Presenter:


A computer with internet access; Microsoft Silverlight installed; iPad's are not currently supported.

Delivery Method:

Online course and On-site training available for large groups

Course Completion Timeline: You will have 180 days to complete this course after enrolling

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